USE THIS AMAZING TOOL FOR:
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Sales
Training
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Customer
Service Training
-
Telephone
Skills Training
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Monitor your
employee handling of your customers!
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Monitor
employee use of your telephone
CIM ReCall is a separate,
special feature that can be added to CIMTrak.
CIM ReCall
records the first 10 minutes of all calls coming in through CIMTrak.
These calls can be retrieved in less than a minute after the call is
made. All recordings are kept in the database for 14 days and then
discarded. Calls are retrieved by clicking the speaker icon to the
left of the row where the call appears on the Web "Call
Detail" or "Daily Lead" reports.
SALES
TRAINING
Train your sales people
using actual calls with customers. Know who is actually able to
put your training into action of closed sales. Use the actual
conversation to build sales skills and determine what is yet needed in
your training.
CUSTOMER SERVICE
The acquisition of a sale is now the highest cost in any business.
Therefore, training all your employees in the skill of handling the
customer is essential so repeat business is possible. A high
percentage of repeat business and referrals decrease the cost of
sales. Repeat business and referrals come from quality Customer
Service. With an effective tool like CIM
ReCall, you can use actual conversations as the basis for
your customer service training. These recorded conversations allow
employees to hear themselves as if they were the customer being spoken
to.
TELEPHONE SKILLS
Employees trained in effective telephone skills save time and
money. People who answer and talk on the phone are your best or
worst advertisement for your business. Today people have less time
to do more, therefore, being effective on the telephone is an absolute
necessity. Use CIM ReCall to
train employees in effective telephone skills.
MONITOR EMPLOYEE USE OF YOUR
TELEPHONE
Telephone abuse is often a concern within a business. Know who is
getting too many private calls on your phone lines! Monitoring
telephone abuse is an effective business tool to make sure that company
resources are not being used for something other than your business.
Click
here to see what you get free with CIMRecall!
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